Refund Policy

Refund Policy

Our "Glow with Confidence" Guarantee

At Buckeyebrownies, we are dedicated to providing you with a world-class luxury skincare experience. We understand that high-end skincare is a beautiful investment; therefore, we have established a rigorous yet thoughtful return process to ensure your peace of mind with every purchase.

1. 30-Day Unopened Return

To ensure the potency, hygiene, and safety of our skincare products, we accept return applications within 30 days of delivery.

  • Return Requirements: Products must be returned in brand-new, unopened condition with the original manufacturer’s seal intact, and the outer packaging must be undamaged.

  • Personal Preference: Returns due to personal preference (e.g., disliking a scent or changing your mind) are eligible for return, but the customer is responsible for the return shipping costs.

2. Skin Sensitivity & Allergic Reactions

While we exclusively stock 100% authentic, dermatologically tested products, individual skin sensitivities vary.

  • Our Advice: We strongly recommend performing a patch test before fully integrating a new product into your routine.

  • Our Solution: If a severe allergic reaction occurs, please contact us within 7 days of delivery with clear photos of the affected area. We will provide professional guidance and arrange for a partial or full refund based on the circumstances.

3. Shipping Damage & Authenticity

Every bottle of serum deserves to be treated with care.

  • Damaged Goods: If your order arrives with broken glass or leakage, please email photos to service@buckeyebrownies.store within 48 hours. We will arrange an immediate free replacement.

  • Authenticity Promise: We guarantee 100% authenticity. If you have any questions regarding batch codes or packaging, reach out to us, and we will provide verification guidance.

4. Non-Returnable Items

Due to strict hygiene and safety standards, the following are not eligible for return:

  • Skincare or makeup products that have been opened, used, or had the seal broken.

  • Clearance items or gift cards.

5. Refund Process

  • Inspection: Once we receive and inspect your return to ensure it meets our standards, we will complete the audit within 3 business days.

  • Payment: Approved refunds will be issued back to your original payment method. Depending on your bank, it usually takes 5–10 business days for the credit to appear.

Need Assistance?

If you have any questions regarding your return, our skincare consultants are here to help: