Shipping Policy

Shipping Policy

Delivering Luxury to Your Vanity

At Buckeyebrownies, we understand that every serum, cream, and treatment is more than just a product—it’s a sophisticated investment in your beauty. That’s why we don’t just focus on speed; we are dedicated to ensuring that these precious formulas are protected every step of the way.

1. Handling with Care

  • Professional Protection: All high-end skincare items (especially glass bottles) are packed with multi-layered shock-absorbent materials and reinforced outer boxes to withstand the rigors of long-distance transit.

  • Meticulous Inspection: Your order undergoes a quality check and is dispatched within 1–2 business days. For high-value single items, we apply additional reinforcement to the packaging.

2. Shipping Rates & Delivery Estimates

We offer transparent and efficient global logistics options for your convenience:

  • Standard Shipping: Typically arrives within 7–12 business days.

  • Priority Glow: For those who need their skincare replenishment sooner, we offer expedited shipping channels.

  • Complimentary Shipping: Enjoy free standard shipping on all orders over $99.

3. Temperature & Integrity Control

  • Preserving Potency: We monitor logistics to avoid shipping during extreme weather events and strive to minimize the time packages spend in transit hubs to protect active ingredients (such as Vitamin C and Retinol) from heat degradation.

  • Pro-Tip: Upon delivery, please avoid leaving your package in direct sunlight or outdoors for extended periods to maintain the product's integrity.

4. Real-Time Tracking

  • Once dispatched, you will receive a confirmation email with a unique tracking number.

  • You can visit our [Track My Glow] page at any time to see exactly where your skincare essentials are. If your tracking hasn't updated after 5 business days, please contact our team immediately.

5. Discreet & Secure Delivery

  • Private Packaging: To protect your privacy and reduce the risk of theft, our outer packaging is clean and secure, with no external branding or price details visible.

  • Address Accuracy: Please double-check your shipping details before finalizing your order. If you notice an error, contact service@buckeyebrownies.store within 12 hours of placement.

Lost or Damaged Packages?

If your tracking says "Delivered" but you cannot locate your package, or if a product arrives damaged, please contact us within 48 hours. For high-value orders, we will open a priority investigation and provide you with a full replacement or a full refund.

Contact Our Logistics Team